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Returns Policy

Returns

What can be returned: 

Blank Items - Most blank items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

Faulty printed items. - The client agrees to mark on the delivery docket and notify Same Day Printing of any deficiency in quantity of product delivered or transportation damage or errors as at the time of delivery, immediately upon receipt. Acknowledgement of the delivery shall be deemed to be acceptance of the quantities as set out by the invoice and that the product has not suffered from transportation damage.

Same Day Printing will make good, at its option, by repair or replacement, any custom printed articles sold by it which, within 7 days after delivery, are shown to the Company's satisfaction to have been defective at the time of delivery, where such defect is solely attributable to workmanship, materials, or manufacture provided that:

  • Damage is noted on the delivery docket, and the Company is immediately notified of damage or defects upon detection; and
  • No defect is caused by wilful damage, negligence, incorrect storage or application, incorrect use, movement, installation or assembly, after delivery, or defects caused by fair wear and tear; and
  • Items have not been used; and
  • If requested, the goods are returned to the Company within 7 days of the discovery of the defect.
  • All terms and conditions are subject to change without notice.
     

What cannot be returned:
Custom printed items cannot be returned unless faulty, and the order cannot be cancelled after printing has commenced.  No returns will be accepted after 7 days of receipt of delivery. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in new, un-printed condition to be eligible for return.

Delivery

Pickup, or Local and national delivery options are available.

A valid phone number, email, and street address is mandatory at the point of purchase for any dispatch deadlines to be ensured.

Same day delivery services are available for street addresses in Melbourne Metro areas. The minimum same day courier cost is shown on our website, if same day delivery to your area is in exess of the minimum fee, we will confirm you would like to proceed before processing your order.  For locations outside Melbourne Metro, next business day parcel delivery can be arranged to most locations, a tracking number is available on request.

Goods will be dispatched once complete, which may be in advance of our estimated time-frame.  Unless you request otherwise in writing, all goods are marked with your Authority to Leave at your nominated address if there is no-one to accept the parcel during standard delivery hours (9am-5pm Monday-Friday), unless the courier believes there is no-where safe to leave the parcel/s. Once delivered responsibility for the goods is that of the client's. Same Day Printing will not be held responsible if that delivery goes missing and or is damaged in any way. 

Important: If parcels can only be accepted during certain time-frames, or if you would like the courier company to hold your delivery if you are not present when delivered, please specify in your order notes. If the parcel/s cannot be accepted or left safe, upon arrival of the courier, waiting or re-delivery fees will be will be applicable, and charged to you at cost.  

Turnaround Guarantee: Same Day Printing's turnaround guarantee refers to an agreed dispatch time and/or date, that orders will be available for pick-up or dispatch. Notwithstanding Same Day Printing will not be held responsible for any print jobs, products, services and/or works that are delayed due to situations that are beyond its reasonable control and/or have been delayed by the actions of the client. This includes acts of God, strike, war, but not exclusive of other events. Same Day Printing working days are Monday to Friday, excluding Victorian and national public holidays and other occasions clearly specified on this website or in our email footers. Public holidays local to the client may also affect delivery times. 

Same Day Printing guarantees to have your order in the possession of the relevant 3rd Party Delivery Service by their cut off time for delivery by the agreed date, so long as all other criteria in these terms and conditions are met. We will not be liable for failures in the delivery service.

Should we have not met our turnaround guarantee, when requested prior to, or within 3 businesss days of delivery, we will compensate with credit towards future purchases. Credit amount will be up to 100% of the value of the items not dispatched on time, to a maximum value of $250, unless otherwise agreed in writing with us.

If there are any delays in achieving the dispatch date caused by events beyond our control, we will contact you immediately to arrange an alternative delivery date or refund.

Under no circumstances will we be held liable for any amount greater than the total cost of the job.

To return a Same Day Printing product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at helpme@samedaytees.com.au  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Same Day Printing - Returns
36A Eucumbene Drive
Ravenhall
Victoria 3023
Australia

 

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